Please select the correct postage option. The difference in these options are explained below.
UK postage
1st, 2nd, small, medium parcel only have £20 pounds of insurance. My wholesale value not the retail value.
If these options are selected and your parcel is worth more than £20 then you will only be compensated up to that amount, if loss or damaged occurs.
If the goods in the parcel are worth more than £30 please select an insured service such as special delivery or 24 or 48 hr.
If you think the postage for the goods is too expensive, large parcels, multiple items, then please get in touch, we do also use other couriers for heavier and larger items. We will give you a personalised quote with a PayPal invoice.
When buying bladed tools please select local pickup and we will invoice for the most cost effective postage cost and service. Unfortunately many couriers no longer allow bladed or pointed objects to be sent by them. If the item is lost or damaged no insurance can be claimed, therefore we select the best way to send the items to you with insurance.
Europe, USA and the Rest of the World ( RoW )
With standard International delivery the goods in the parcel are insured up to £20, my wholesale value not the retail value. If this option is selected and your parcel is worth more than £20 then you will only be compensated up to that amount.
When order anything over the value of £30 please use a tracked and/or signed service that will include insurance.
If you think the postage for the goods is too expensive, large parcels, multiple items, then please get in touch, we do also use other couriers for heavier and larger items. We will give you a personalised quote with a PayPal invoice.
Custom charges
If buying from Europe you may well be charged a customs charge.
You will be notified by the courier company. If you do not pay it or delay paying this charge the item will either be returned to us, if we are lucky, or held in limbo.
You will not be refunded any costs.
Parcels do occasionally go missing during the delivery process.
If you do not select the correct postage for the value of the item, we will contact you and send an invoice for the difference. If you decline to pay the difference and the parcel is not delivered you will receive only the cost of postage and £20.
Claims can only be made, by us to the Royal Mail, after 14 working days for the UK and 30 working days for items sent out of the UK.
For full details of the Royal Mail services https://www.royalmail.com/sending?iid=HP_M3_1_SENDING
